Complaints Policy

We take complaints seriously and aim to resolve them promptly and fairly.

How to raise a complaint

Contact us at info@modularhomeslimerick.com or (021) 206 3906 with details of your concern.

What happens next

We'll acknowledge your complaint promptly and aim to provide a full response within a reasonable timeframe. Where a complaint relates to on-site build work, we'll also liaise directly with the contractor connected to your project, principally My Modular — see our Referral Marketing Disclosure — to help resolve it.

Escalation

If you're not satisfied with our response, you're entitled to raise the matter with the relevant consumer protection body.